Tips for better search results. Ensure correct spelling and spacing - Examples: 'paper jam'. Use product model name: - Examples: laserjet pro p1102, DeskJet 2130. For HP products a product number.

Examples: LG534UA. For Samsung Print products, enter the M/C or Model Code found on the product label. Examples: “SL-M2020W/XAA”. Include keywords along with product name. Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Need help finding your product name or product number?

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

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Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.