Additional Configurations And Troubleshooting Guide For Mac
Posted By admin On 21.03.20Note. Curious about the new releases for the macOS client? Check out. The Mac client runs on computers running macOS 10.10 and newer. The information in this article applies primarily to the full version of the Mac client - the version available in the Mac AppStore. Test-drive new features by downloading our preview app here:.
Get the Remote Desktop client Follow these steps to get started with Remote Desktop on your Mac:. Download the Microsoft Remote Desktop client from the. (If you skip this step, you can't connect to your PC.). Add a Remote Desktop connection or a remote resource. You use a connection to connect directly to a Windows PC and a remote resource to use a RemoteApp program, session-based desktop, or a virtual desktop published on-premises using RemoteApp and Desktop Connections. This feature is typically available in corporate environments. What about the Mac beta client?
We're testing new features on our preview channel on HockeyApp. Want to check it out? Go to and click Download. You don't need to create an account or sign into HockeyApp to download the beta client. If you already have the client, you can check for updates to ensure you have the latest version. In the beta client, click Microsoft Remote Desktop Beta at the top, and then click Check for updates. Add a Remote Desktop connection To create a remote desktop connection:.
In the Connection Center, click +, and then click Desktop. Enter the following information:. PC name - the name of the computer. This can be a Windows computer name (found in the System settings), a domain name, or an IP address.
You can also add port information to the end of this name, like MyDesktop:3389. User Account - Add the user account you use to access the remote PC. For Active Directory (AD) joined computers or local accounts, use one of these formats: username, domain username, or username@domain.com. For Azure Active Directory (AAD) joined computers, use one of these formats: AzureAD username or AzureAD username@domain.com. You can also choose whether to require a password. When managing multiple user accounts with the same user name, set a friendly name to differentiate the accounts.
Manage your saved user accounts in the preferences of the app. You can also set these optional settings for the connection:. Set a friendly name. Add a Gateway. Set the sound output. Swap mouse buttons.
Enable Admin Mode. Redirect local folders into a remote session. Forward local printers. Forward Smart Cards. Click Save. To start the connection, just double-click it. The same is true for remote resources.
Export and import connections You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate.RDP files.
In the Connection Center, right-click the remote desktop. Click Export. Browse to the location where you want to save the remote desktop.RDP file. Use the following steps to import a remote desktop.RDP file.
In the menu bar, click File Import. Browse to the.RDP file. Click Open. Add a remote resource Remote resources are RemoteApp programs, session-based desktops, and virtual desktops published using RemoteApp and Desktop Connections. The URL displays the link to the RD Web Access server that gives you access to RemoteApp and Desktop Connections. The configured RemoteApp and Desktop Connections are listed. To add a remote resource:.
In the Connection Center click +, and then click Add Remote Resources. Enter information for the remote resource:. Feed URL - The URL of the RD Web Access server. You can also enter your corporate email account in this field – this tells the client to search for the RD Web Access Server associated with your email address. User name - The user name to use for the RD Web Access server you are connecting to.
Password - The password to use for the RD Web Access server you are connecting to. Click Save. The remote resources will be displayed in the Connection Center.
Connect to an RD Gateway to access internal assets A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways in the preferences of the app or while setting up a new desktop connection. To set up a new gateway in preferences:. In the Connection Center, click Preferences Gateways. Click the + button at the bottom of the table Enter the following information:. Server name – The name of the computer you want to use as a gateway. This can be a Windows computer name, an Internet domain name, or an IP address.
You can also add port information to the server name (for example: RDGateway:443 or 10.0.0.1:443). User name - The user name and password to be used for the Remote Desktop gateway you are connecting to. You can also select Use connection credentials to use the same user name and password as those used for the remote desktop connection. Manage your user accounts When you connect to a desktop or remote resources, you can save the user accounts to select from again. You can manage your user accounts by using the Remote Desktop client. To create a new user account:. In the Connection Center, click Settings Accounts.
Click Add User Account. Enter the following information:.
User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats: username, domain username, or username@domain.com.
Password - The password for the user you specified. Every user account that you want to save to use for remote connections needs to have a password associated with it. Friendly Name - If you are using the same user account with different passwords, set a friendly name to distinguish those user accounts. Tap Save, and then tap Settings. Customize your display resolution You can specify the display resolution for the remote desktop session.
In the Connection Center, click Preferences. Click Resolution. Enter a resolution height and width, and then click OK. To delete the resolution, select it, and then click. Displays have separate spaces If you are running Mac OS X 10.9 and disabled Displays have separate spaces in Mavericks ( System Preferences Mission Control), you need to configure this setting in the remote desktop client using the same option.
Drive redirection for remote resources Drive redirection is supported for remote resources, so that you can save files created with a remote application locally to your Mac. The redirected folder is always your home directory displayed as a network drive in the remote session. Note In order to use this feature, the administrator needs to set the appropriate settings on the server.
Use a keyboard in a remote session Mac keyboard layouts differ from the Windows keyboard layouts. The Command key on the Mac keyboard equals the Windows key. To perform actions that use the Command button on the Mac, you will need to use the control button in Windows (e.g.: Copy = Ctrl + C). The function keys can be activated in the session by pressing additionally the FN key (e.g.: FN + F1). The Alt key to the right of the space bar on the Mac keyboard equals the Alt Gr/right Alt key in Windows.
By default, the remote session will use the same keyboard locale as the OS you're running the client on. (If your Mac is running an en-us OS, that will be used for the remote sessions as well.
If the OS keyboard locale is not used, check the keyboard setting on the remote PC and changing the setting manually. See the for more information about keyboards and locales. Support for Remote Desktop gateway pluggable authentication and authorization Windows Server 2012 R2 introduced support for a new authentication method, Remote Desktop Gateway pluggable authentication and authorization, which provides more flexibility for custom authentication routines. You can now this authentication model with the Mac client.
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. WS5000 Series Switch Troubleshooting Guide. Symbol reserves the right to make changes to any product to improve reliability, function, or design.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Symbol Technologies, Inc., intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in Symbol products. 1.1.8 WS5000 CLI Prompt Displays DIAG. 2.1.2 Basic Conventions.2-2 2.2 SM-WS5000 Command Review.2-2 2.2.1?. 2.2.22 shell.2-15 2.2.23 show. WS5000 Series Switch Troubleshooting Guide.
About this Guide This preface introduces the WS5000 Series Switch Troubleshooting Guide and contains the following sections:. Who Should Use this Guide. How to Use this Guide. Conventions Used in this Guide.
Service Information Who Should Use this Guide The WS5000 Series Switch Troubleshooting Guide is intended for system administrators maintaining and troubleshooting issues encountered with the WS5000 Series Switch within the wireless local area network. WS5000 Series Switch Troubleshooting Guide How to Use this Guide This guide will help you troubleshoot issues encountered with the WS5000 Series Switch and associated network elements. This guide is organized as follows. Table 1 Quick Reference on How This Guide Is Organized. Sequential lists (those describing step-by-step procedures) appear as numbered lists.
Service Information If a problem is encountered with the WS5000 Series Switch, review the details within this guide to see if you can resolve the problem yourself. If you are still having troubles, contact Symbol Customer Support. See Symbol’s Web site (for Symbol Customer Support contact information and policies. WS5000 Series Switch Troubleshooting Guide. System Troubleshooting This chapter describes common system issues and what to look for while diagnosing the cause of a problem.
Outlook For Mac Configuration
Wherever possible, it includes possible suggestions or solutions to resolve the issues. The following sections are included:. Wireless Switch Issues. 1.1.3 Switch Does Not Obtain an IP Address through DHCP The WS5000 Series Switch requires a routable IP address for the administrator to manage it via Telnet or a Web browser.
By default, the switch boots up with a non-routable static IP address. Contact the Symbol Support. 1.1.5 Unable to Telnet into the Switch The WS5000 Series Switch is physically connected to the network, but telneting into the switch does not work.
Table 1.4 provides suggestions to troubleshoot this issue. Table 1.4 Unable to Telnet into the Switch Troubleshooting Notes. When configuring the switch, it is easy to overlook the fact that the host computer is running the browser while the WS5000 Series Switch is providing the data to the browser.
Occasionally, while using the Applet (GUI) the switch does not respond or appears to be running very slow; this could be a symptom of the host computer or the network, and not the switch itself. System Troubleshooting 1.1.7 Console Port is Not Responding The WS5000 Series Switch console port is physically connected to the host computer’s serial port, but pressing the Enter key gets no response from the switch. Table 1.6 provides suggestions to troubleshoot this issue. If the switch comes up normally, return the switch to a normal operational readiness state.
That is, check Ethernet NIC 2 IP configuration, adopt access ports and associate an mobile unit. If the switch continues to go into Diagnostics mode, call Symbol Support or log a Symbol Support Center call. Verify the encryption keys that the switch is using. Go to the Security Policy instance (WS5000.(Cfg).SecurityPolicy.Name) that was applied to the WLAN and verify that the same encryption keys are being used at the MU. Ethernet port configuration. Long preamble not used on Verify that a long preamble is used with Spectralink phones. Spectralink phones 1.4 Failover Issues This section describes various issues related to the failover capabilitie of the WS5000 Series Switch.
Possible issues include:. Switch is Not Failing Over. Mismatch configurations are not allowed. Verify that the Primary and Secondary switches have mismatched switches have the same software versions running. Software versions Use the show system command at the WS5000 prompt. Primary and Standby Verify that the Primary and Secondary switch are configured properly and attempt to switches cannot ping each switch (using the ping command) from each switch.
Contact Symbol Support. 1.5 Installation Issues Upgrading and downgrading the WS5000 Series Switch is possible only on the WS5000 platform.
Before upgrading or downgrading any system, save a copy of the system configuration to an FTP or TFTP system. Possible upgrade issues are:. System Troubleshooting 1-11 1.6 Miscellaneous Issues This section describes various miscellaneous issues related to the WS5000 Series Switch, and that don’t fall into any of the previously called out issue categories. Possible issues include:. Excessive Fragmented Data or Excessive Broadcast.
Contact Symbol Support. 1.7 System Logging Mechanism The WS5000 Series Switch provides subsystem logging through commands in the Syslog context (in both normal CLI mode and CLI Service Mode) and GUI interface. There are two Syslog systems, local and remote. Local Syslog records system information locally, on the switch. To enter Service Mode Configuration context, invoke the service command within the System or Configuration context (WS5000 or WS5000.(Cfg prompts, for example). The CLI user can either output the data to the standard display, or capture the data in a file stored in the default system directory.
The user can immediately access the file, or transport it to another host. WS5000 Series Switch Troubleshooting Guide 2.1.1 Logging into the Service Mode Initially, to log into the Service mode, follow these steps: 1.
Enter service at the WS5000 System Context prompt. Enter the CLI Service Mode password. The default password is password. WS5000 service Enter CLI Service Mode password:.
Enabling CLI Service Mode commands. Enable/disable watch dog page 2-16 2.2.1? Or help Displays a list of available commands.
Identical to 'help' command. Syntax Parameters None.
Example SM-WS5000 help System Context. Commands Brief Description -?
Or help To get the command information. This command saves the current system status of various tables, files and processes of the switch to a file, for use by Symbol engineers during problem resolution. The file name, ssmreport, appears in the WS5000/ scripts/service/ directory. Any previous ssmreport file gets renamed to ssmreport.prev.
Syntax capture Parameters Saves the system status to a file. Example SM-WS5000 capture sysstat Capturing current system status.Starting the SSM capture.
Finished the SSM capture. SM-WS5000 2.2.5 check This command checks the integrity of the system image installed. It calculates the MD5 check sum of all the files and verifies that it matches with the records supplied with system image. System Context (WS5000 prompt) are the same. One additional command, however, is the launch command, which is also available at the Service Mode root Content (SM-WS5000 prompt).
For more details on all of these sub-contexts and available commands, refer to the WS5000 Series Switch System Reference Guide. Syntax configure Example SM-WS5000. Configure WLAN for the system. SM-WS5000.(Cfg) 2.2.8 copy Copies a file (system image (.img) or configuration file (.cfg) from the WS5000 to a (T)FTP server, or vice versa. TFTP can be used to transfer, and files.
FTP can be used to transfer.sys.img. WS5000 Series Switch Troubleshooting Guide IP address of the TFTP server: 10.1.1.1 Copying 'backup.sys.img' from tftp://10.1.1.1 to Switch.
SM-WS5000 ftp://100.10.10.1/ftpimages/DefaultConfig.cfg system Copying 'DefaultConfig.cfg' from ftp://100.10.10.1/ftpimages/ to Switch. 2.2.9 debug Allows enabling or disabling logging of debug messages in the debug log file. User must execute the debug command to see the log of the operating function., sharedmem - SHARED MEMEORY data SM-WS5000 2.2.10 delete Deletes the specified image or config file from the WS5000.
As a shortcut, “del” can be used instead of “delete”. Use the directory command to list the files that can be deleted. 2-10 WS5000 Series Switch Troubleshooting Guide 2.2.12 directory Lists the image and configuration files that are stored on the WS5000.
As a shortcut, “dir” can be used instead of “directory”. Syntax directory Parameters None. Example SM-WS5000 directory Date & Time.
Specifying a valid Kerberos file to update (.krb) does not require the Kerberos enabled switches to reset. Example SM-WS5000 install primary test.sym Begin command file processing. Begin parsing command file for download and logging parameters. /butterfly/scripts/cmdprocess: tr: command not found /butterfly/scripts/cmdprocess: tr: command not found.
2-12 WS5000 Series Switch Troubleshooting Guide 2.2.17 name Sets the name for the WS5000 Series Switch. The command prompt in the CLI is updated with the new name. Syntax name Parameters The name for the switch (32 characters).
To enter new name with a multiple string, use the format: 'string1 string2'. The name or IP address of the host to which the request packets are sent. Example WS5000 ping WS5000 PING WS5000 (10.1.1.101): 56 data bytes 64 bytes from 10.1.1.101: icmpseq=0 ttl=255 time=0.037 ms 64 bytes from 10.1.1.101: icmpseq=1 ttl=255 time=0.042 ms 64 bytes from 10.1.1.101: icmpseq=2 ttl=255 time=0.05 ms. A configuration file is a file that contains the WS5000 Series Switch configuration and ends with the.cfg extension.
A system image file ends with the sys.img extension. The Standby file for the Standby switch is a.cfg type file. Parameters None. Example SM-WS5000shell 2.2.23 show Displays a list of details about the WS5000 system related to the chosen displayparameter. Syntax show Parameters displayparameter The keyword used with the show command displays details related to the displayparameter.
See the Example, below, for a list of all available parameters and brief descriptions. 2-16 WS5000 Series Switch Troubleshooting Guide show https Display the Applet access type (http/https). Show interfaces Display interface details show kdc Display KDC details show knownap Display known APs in the neighborhood. Show logfolder Display the current Log folder contents. Network Events This chapter includes two network event tables to provide detailed information and understanding of the WS5000 Series Switch network events that can occur. These tables are:. Table 3.1, Network Event Message/Parameter Description Lookup.
Table 3.2, Network Event Course of Action Lookup on page 3-7 Table 3.1 Network Event Message/Parameter Description Lookup. WS5000 Series Switch Troubleshooting Guide Table 3.1 Network Event Message/Parameter Description Lookup (Continued) Event Message Parameters Packet discard Discarded Packet: Wrong NIC vs XX = Ethernet port that received the packet wrong NIC from access port ZZ. Network Events Table 3.1 Network Event Message/Parameter Description Lookup (Continued) Event Message Parameters 12 AP status Adopted an access port. XX = MAC (xx:xx:xx:xx:xx:xx) address of the adopted access port. Radio with Mac is adopted. XX = Access port name (string). YY = MAC (xx:xx:xx:xx:xx:xx) address of the access port.
WS5000 Series Switch Troubleshooting Guide Table 3.1 Network Event Message/Parameter Description Lookup (Continued) Event Message Parameters 24 MU status Mobile Unit with MAC roamed XX = Name (string) of the MU. roamed from access port to (Name of the. Network Events Table 3.1 Network Event Message/Parameter Description Lookup (Continued) Event Message Parameters 34 WLAN auth failed WLAN (ESS ) could not WLAN name be authenticated with KDC at after attempts - still MAC xx:xx:xx:xx:xx of KDC server trying. WS5000 Series Switch Troubleshooting Guide Table 3.1 Network Event Message/Parameter Description Lookup (Continued) Event Message Parameters 50 Standby auto- Standby Auto Reverting revert 51 Primary auto-revert Primary Auto Reverting 52 Auto channel ACS failed to find a valid channel, err.
Network Events Table 3.1 Network Event Message/Parameter Description Lookup (Continued) Event Message Parameters 56 Miscellaneous Internal Failure, out of ethernet buffers. Debug events The license key on a WS-Lite cannot be KerberosWlanAuth upgraded. Operation::OnStart WSLiteValidation:FAILURE:%s is invalid XML error string(if any)%d-port license for WS-Lite. WS5000 Series Switch Troubleshooting Guide Table 3.2 Network Event Course of Action Lookup (Continued) Event Description Possible Course of Action Packet discard When an access port is adopted, the switch The access port may have been wrong NIC remembers which Ethernet port the access port removed and reconnected to another was adopted from. Network Events Table 3.2 Network Event Course of Action Lookup (Continued) Event Description Possible Course of Action AP adopt failure Switch ran out of licenses and could not adopt There are more AP devices than there license disallow this AP.
Are licenses. 3-10 WS5000 Series Switch Troubleshooting Guide Table 3.2 Network Event Course of Action Lookup (Continued) Event Description Possible Course of Action 19 Ether port A previously disconnected Ethernet port was re- If you see excessive amounts of this connected connected. Network Events 3-11 Table 3.2 Network Event Course of Action Lookup (Continued) Event Description Possible Course of Action 35 WLAN max MU This is an incorrect message. It is not really the count reached ACL that denied association; it is really that the 802.11 limit has been exceeded. 3-12 WS5000 Series Switch Troubleshooting Guide Table 3.2 Network Event Course of Action Lookup (Continued) Event Description Possible Course of Action 50 Standby auto- The Standby switch is auto-reverted from Active revert to Monitoring. This event is reported by the Standby switch.
MU Disassociation Codes Table 4.1 provides reason codes for 802.11 mobile unit disassociation. Table 4.1 802.11 Mobile Unit Disassociation Codes 802.11 or Symbol/WPA Reason Code Description REASONCODE80211SUCCESS Reserved internally to indicate success. REASONCODE80211UNSPECIFIEDERROR Unspecified reason.
DISASSOCIATIONREASONCODESTATIONLEAVINGESS Deauthenticated because sending station has left or is leaving IBSS or ESS. WS5000 Series Switch Trubleshooting Guide Table 4.1 802.11 Mobile Unit Disassociation Codes (Continued) 802.11 or Symbol/WPA Reason Code Description DISASSOCIATIONREASONCODECLASS2PKTFROMNONAUTH Class 2 frame received from non- authenticated station. DISASSOCIATIONREASONCODECLASS3PKTFROMNONASSOC Class 3 frame received from non- associated station.
DISASSOCIATIONREASONCODESTATIONLEAVINGBSS Disassociated because sending station has left or is leaving BSS. MU Disassociation Codes Table 4.1 802.11 Mobile Unit Disassociation Codes (Continued) 802.11 or Symbol/WPA Reason Code Description 77 DISASSOCIATIONREASONCODETRANSMITRETRIESEXCEEDED Symbol defined (non 802.11 standard) codes. The switch has exceeded its retry limit in attempting to deliver a 802.1x EAP message to the mobile unit without receiving a single 802.11 ACK. WS5000 Series Switch Trubleshooting Guide.
Symbol Technologies, Inc. One Symbol Plaza Holtsville, New York 72E-71560-01 Revision A March 2005.